Privacy Policy

The Privacy Policy is EZ-Ergo’s commitment to our customers that we will protect their privacy as if it were our own. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. The following are the privacy principles we are committed to:

Information Collected.

The types of personal information we collect include all of the information entered on the Order Form pages: shipping and billing name and address, e-mail address, phone number and credit card information. We collect this information from you using the Yahoo! Store, which hosts the backend services.

We use aggregate information to better design our website and to aid us in selecting products that are of the most benefit and need to our customers. We may disclose the total numbers of individuals that visited a certain area on our website, or the numbers of people who visited our website from a certain zip code, however, we would not disclose anything that could be used to identify those individuals.

Use of Information.

We will limit the collection and use of customer information to the minimum we require to deliver superior service to you, our customer. We do not share this information with outside parties except to the extent necessary to complete your order or to provide services where the outside party is acting on our behalf.

An outside contractor has no independent right to use the information we provide (i.e.: a third party shipping or customer support center). If a third party contractor is used, it may be for the purpose of advising our customers about our products, services, and other opportunities, and to assist us in the administration of our business. Whenever an outside contractor is hired, we will require them to conform to our privacy standards and require they allow us to audit them for compliance.

Access to Information.

Only authorized employees of EZ-Ergo or our parent company (Weber Knapp Company), who are trained in the proper handling of customer information, have access to this information. We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, been authorized by the customer or are required by law.

Order Clarification / Communication.

We may contact you from time to time regarding your order status or about products or specials that we think you may be interested in. If you do not wish to receive these notifications, we will honor your request not to send them to you. We use return e-mail addresses from your correspondence to us to answer the e-mail we receive. Such addresses from your correspondence are not used for any other purpose and are not shared with outside parties.

Access and Data Correction.

We will attempt to keep customer files complete, up to date and accurate. You can access and correct your order and contact information by contacting us at 800-828-9254. You can also access your order history on Yahoo! Shopping if you are a registered Yahoo! User.

Data Security.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Relationship to Yahoo!

As a Yahoo! Store merchant, our store is hosted on Yahoo! Store’s servers and our orders are processed using Yahoo! Store’s shopping cart. Yahoo! Store’s servers capture IP address, browser type, and referring URL, which is transmitted by your browser.

In addition, certain personal and order information from registered Yahoo! users who access this store through Yahoo! Shopping may be provided to Yahoo!. This is disclosed to you during the checkout process. If you do not want Yahoo! To use this information, you can “sign-out” of Yahoo! before completing your order. Yahoo! May also use information from Yahoo! Store merchants in aggregate.

Yahoo! Store uses cookies to facilitate the checkout process. If you choose to change your browser preferences to disable cookies, you will be able to make purchases at our store but you will be limited in the number of items you can purchase at one time. In addition, Yahoo! Store provides tools for merchants, which utilizes IP addresses, in order to enable us to see how customers shopped at our store.

Yahoo! Store uses secure servers to protect all of your personal information including your name, address and credit card information. As a Yahoo! Store, our Yahoo! Store enabled checkout uses industry-standard SSL encryption to ensure the privacy and security of your information. Please remember that no data transmission over the Internet, or by other means, can be guaranteed to be 100% secure).

Contact Information.

Should you have other questions or concerns about this privacy policy, contact us directly at sales@EZ-Ergo.com

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